Refund policy
We want you to be happy with what you bought. If something isn't right, you can return most items within 30 days of delivery.
To be eligible for a return, the item must be:
- Returned within 30 days of delivery
- In its original packaging
- Unused and undamaged
Before you ship anything back, email shop@crosstalksolutions.com or call 541-787-8870 with your order number. We'll send you a return authorization and the return address. Most orders ship directly from our distributors, so the return address depends on the item. Returns sent without an authorization may be refused.
Restocking fee: items returned opened, used or without their original packaging may be accepted at our discretion, and a restocking fee of up to 20% may apply.
Return shipping: you're responsible for the cost and risk of shipping a return to us. Use a trackable, insured service, because we can't issue a refund for a return we never receive.
Refunds are issued to your original payment method within 14 days of us receiving the return.
Damaged or wrong item? Contact us within 7 days of delivery and we'll make it right at no cost to you.
Not returnable:
- Software licenses (Clearly Anywhere) once the license key has been issued
- Custom or special-order items
Warranty claims are separate from returns. If a product fails under warranty, contact us and we'll handle the claim with the manufacturer or distributor.